Follow through.....

Instead of a post today, it's a little bit of a venting of frustration....OK?

In the past few weeks, we have been dealing with a few vendors who absolutely refuse to follow up with us and follow through with their promises. It has been incredibly difficult to get anyone to give us quotes, deliver supplies or services on time, and once delivered correct the inadequacies. Suddenly, these people don't return phone calls or emails!

It's not like we make unreasonable requests. We are ordering things like business cards, yard signs...you know - the things these people do every day! It seems no one cares about repeat business or satisfying the customer. This is aggravating to those of us who pride ourselves on customer service. As a business person, this failure to follow through really ties your hands and forces you to spend an inordinate amount of time chasing these people down or finding another vendor who will complete the job. When I find a vendor who does a great job, I do everything in my power to recommend him/her to others.

Oh well, maybe Landmark Real Estate should go into the printing business as well.