Follow-up on Follow-through.....

So a little continuation of yesterday's venting.

Mr. Sign Company promised our new signs would be ready Tuesday afternoon, Wednesday at the latest. When contacted yesterday, he said he was "doing the best" he could, but they wouldn't be ready until Thursday. When I reminded him that he told us the signs would be ready on Wednesday and that we were delayed because he forgot our order a few weeks ago, he said we were welcome to go to any other sign company in town. When I asked for a written quote, he told me "if you don't want the signs, just say so!" Is it so much to ask for a quote so we can know what price to expect? When I asked him if this is how he treated the large companies, he replied "No! They give me bigger orders!"

This has only served to reignite my passion for customer satisfaction. Each of our listings is important, whether the list price is $2M or $25K, the customer deserves to be treated like gold. This is the key to return and referral business. And it's just easier to work with people when they're happy! Common sense.

Anyone out there know a good printing company?